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Customer Care Associate

Daye

Daye

Customer Service
Sofia, Bulgaria
Posted on Friday, April 26, 2024

About Daye

At Daye, were on a mission to bridge the gender pain gap and become the leading destination in menstrual, vaginal and hormonal health. We have already established ourselves as a stand-out innovator in menstrual care offering the world's first CBD tampon for targeted pain relief, trusted by over 90,000 women. Now, were expanding our proposition to include two great services which put your own gynae health back in your own hands.

The first is a comprehensive diagnostic tampon which analyses the vaginal microbiome, identifying imbalances around vaginal infections, STIs and fertility and HPV.

The second is the world's first online Period Pain Clinic with science-backed pain management solutions and world class aftercare from our network of vetted, empathetic physicians who specialise in chronic pelvic pain. Our tool enables the faster diagnosis of chronic pelvic pain conditions, including endometriosis, adenomyosis, fibroids and other, meaning anyone who experiences pain can get answers, treatments and get their life back on track. We encourage women & AFAB folks to talk about their experiences and help find solutions rather than excuses - we know it's not just period pains.

Daye is now entering an exciting period of growth and expansion, with a focus on scaling our digital acquisition channels and helping Daye scale spend effectively on performance channels.

About the opportunity

We need an amazing Customer Support Associate to join our growing Community and Customer Experience team.

As a truly customer-first company, we see our community as the co-creators of our products and brand. Were committed to setting a new industry standard for customer care; not only resolving customer queries quickly and efficiently, but also paying close attention to their experiences, needs and ideas.

What you'll be doing

  • Responding to customer queries across email, live chat and social media in a timely and efficient manner (we useZendesk to manage tickets)
  • Ensure all customer comms are in keeping with the Daye tone of voice
  • Ensure product claims are made using pre-approved language
  • Provide a seamless and unparalleled customer experience
  • Manage automated responses and self-help content
  • Contribute to monthly reports
  • Ensure all B2B orders are made on time and communicated properly
  • Communicating with different teams and be flexible handling marketing and community tasks.

What you need to bring

Youll be highly motivated by providing an excellent customer experience, and getting stuff done! Youll be the first to notice when something isnt efficient, and will use your initiative to come up with ideas of how we can make improvements.

You should apply if you have:

  • Proficiency in English
  • Experience in a customer-facing role (bonus points if youve used Helpdesk platforms like Zendesk)
  • Excellent written communication skills and experience translating complex information into everyday, accessible language
  • Strong organisational and time management skills
  • An analytical brain and an aptitude for data
  • Have a high output rate, but are also concerned about getting the detail right
  • Ideally, have an extreme enthusiasm for gynae health and gender equality
  • Can deliver to tight deadlines, working across a variety of different projects simultaneously
  • Bring energy to your work and are able to raise the team's energy levels.

However, this is an entry-level role, and we love to nurture our employees progression, so dont be put off if you cant check everything off the list quite yet.

This position is for you if you are:

  • Passionate about female health
  • Results driven
  • Highly adaptable and comfortable with high levels of ambiguity
  • Curious to ideate, test and measure new tactics
  • You exhibit high levels of autonomy.

Why join us

Working at Daye, you will be collaborating with a passionate, motivated and international group of top performers. Our team is big enough so you can grow, but lean enough so you can make a real impact. We're always pushing boundaries, for us thats the first step to a fulfilling and rewarding career. We move fast and we are not afraid of making mistakes or adapting. We believe no problem is too big to solve. We also believe everyone is an owner, which gives all of us at Daye the scope and space to grow. For this we offer:

  • Remuneration - Competitive pay rates with yearly salary reviews.
  • Growth - Paid training opportunities (e.g. certificates, conference visits).
  • Hybrid and Flexibility - Work whenever and wherever works best for you , Flexi Fridays.
  • Work-life balance - 20 days paid vacation per year excluding bank holidays and collective weeks off in August and between Christmas and New Year.
  • Parental Leave - Generous shared parental leave and return to work policy.
  • Healthcare - Private health insurance.
  • Wellness - Free coaching, Mental Health Days.
  • Work environment - Diverse, yet like-minded, casual & sociable community.

Does this role sound like a good fit? Apply today by sending us your CV.

Only shortlisted candidates will be contacted.