Who are we? We are an award-winning, fast-growing fintech, and one of Europe's leading cash deposit marketplaces. We aim to transform the way people save and grow their money through innovation and technology.Our online, user-friendly platform gives our clients access to hundreds of savings accounts, including market-leading and exclusive interest rates from 50+ of the UK's banks and building societies. We also partner with many leading wealth management companies – putting our clients in control and protecting the art of their possible. Our cultureFlagstone is a company with big ambitions. Our headcount has doubled year on year, and to date, we have raised over £30m in funding to expand our business and support the needs of a growing customer base and team.Our whole ethos revolves around three core values that underpin the principles and standards that drive our behaviour and our brand, and demonstrate our culture to the outside world.

• Forge a new way
• Surpass expectations
• Community counts

In short, we're proactive and confident, aspirational yet authentic, and empathetic – with a commitment to our customers and our colleagues.While we have high expectations and our people work hard, we also know that there's more to life than work. In a fast-moving, dynamic, hard-working environment like ours, it's just as important to know when to stop. That's why we work together to ensure we look after ourselves and take care of each other.Our open and inclusive culture has mental health, wellbeing and a dedication to continuous development at the forefront, so we can be the best we can be.There's still a lot to do, so join us on our journey, be part of something fresh and exciting – and protect the art of your possible. What You'll DoThe Onboarding team has a wide range of responsibilities including client onboarding, periodic reviews, ongoing client management and technical assistance. The Onboarding team manage the overall client experience, the day-to-day onboarding of the Flagstone's new clients, and are responsible for ensuring compliance with the firm's internal procedures and policies in respect of Anti- Money Laundering. Your days are guaranteed to be varied and we encourage you to voice your ideas with ways in which we can improve our service. Your responsibilities will include:

• Contributing to the successful first line execution of Flagstone customer onboarding process
• Adhering to regulatory requirements, adhering to Anti Money Laundering and Know Your Customers / fraud processes
• Managing customer and partner queries and challenges with the Onboarding team whilst team whilst maintaining a premium levels of client service and support
• Conducting client periodic reviews in line with ongoing client management policy, adhering to set deadlines
• Conducting bank audits in line with ongoing client management policy, adhering to set deadlines
• Maintaining effective relationships with Compliance, Product and Sales & Marketing teams and dealing with internal escalations
• Proactively contributing ideas to optimise process efficiency across Onboarding and wider Operational teams to be part of our constant progression to excellence
• Adhering to SLA and KPI's in relation to Onboarding and escalated where required to the Team Lead
• Taking ownership of your personal development
• Contributing to an environment of high engagement and high performance
• Acting as a role model for Flagstone's culture and behaviours

What You'll Need

• Demonstrates a solid understanding of AML regulations and how they apply within a fintech environment (2+ years' experience)
• Working knowledge in AML/KYC - customer and enhanced due diligence, sanctions, PEP, Adverse media and Financial Crime related screening
• Demonstrates excellent communication skills, both written and verbally and can write clearly, simply, and accurately to communicate information
• Experience of utilising and optimising CRM/Workflow management systems
• Significant experience of case management and handling customer queries/complaints with patience and in a personalised, friendly way
• Familiarity with tools such as Comply Advantage, Lexis Nexus, World-Check, GBG. Salesforce or similar
• Strong time management/prioritisation skills and multi-tasking ability
• Ability to drive and adapt to change
• An inquisitive mind that will question the "what, why and how we can improve"
• Confidence to question our processes and offer efficient and scalable solutions
• Desire to join a team of likeminded people who strive to support each other and give back to the community
• Proactive and takes ownership
• Great communication skills to help build strong, valuable relationships across all levels
• Willingness to learn, give and receive feedback
• Communicates well and able to and build strong relationships across all levels

What You'll Get

• Remote working kit
• Around the World in 90 days (remote working)
• Employee share scheme
• £1,000 annual learning bursary
• 25 days holiday
• Additional 3 days community and charity leave each year.
• Fertility, early pregnancy, and menopause support
• Quarterly half days for Wellness leave
• Flexible bank holidays
• Income protection
• Life insurance (4x annual salary)
• Matched pension contribution
• Private healthcare
• Gym discount
• Dental/Optical care
• Season ticket loan

We're keen to meet people from all backgrounds, it is our diversity that allows us to work smarter, be more innovative and make better decisions, together. We build teams that represent a variety of voices, experiences, and skills, and we hire those who will help us drive results and achieve our goals.We'd be thrilled if you tick off all our boxes but if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.