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Transactions Operations Executive

Flagstone

Flagstone

Operations
London, UK
Posted on Tuesday, April 30, 2024

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

You’re enthusiastic and demonstrate a technical mindset with a keen interest in finance. You’ll ideally have two years financial services experience, and are excited to forge a new way to save.

What you’ll do:

The Payments, Settlements and Reconciliations (PSR) team has a wide range of responsibilities including Instructions and Payments, Credits and Reconciliations. The PSR team manage all movements of funds between Flagstone, our clients and our Partner Banks, ensuring we keep within Anti-Money Laundering guidelines and adhere to our safeguarding policy at all times.

This role is part of the Rates team, who are responsible for scheduling and actioning rate changes in our internal systems, as well as liaising with our partner banks to manage and advise on new bank and product set-ups. Your days are guaranteed to be varied, and we always encourage you to think about how to improve our service and will welcome your ideas.

Your responsibilities will include:

  • Liaising with our Partner Banks to manage and advise on new bank and product set-ups.
  • Contacting our Partner Banks to resolve queries and to inform our clients of rate changes.
  • Working alongside the reconciliations team to investigate breaks between our platform and Partner Banks.
  • Ensuring customer transactions are accurately identified and appropriately allocated.
  • Ensuring all work is completed to a high standard prior to authorisation.
  • Responsible for pro-actively contributing ideas to optimise process efficiency across the PSR team and be part of our constant progression to excellence.
  • Contributing to an environment of high engagement and high performance.
  • Providing regular reporting to senior management as required.
  • Adhering to SLA and KPI’s in relation to PSR and escalated where required to the Team Lead.
  • Taking ownership of your personal development.
  • Acting as a role model for Flagstone’s culture and behaviours.

What you’ll bring:

  • A self-starter mindset and an ability to drive and adapt to change.
  • Financial services operations experience, ideally with reconciliations knowledge.
  • An inquisitive mind-set that will question the “what, why and how we can improve”.
  • An interest in macro-economics and the financial service industry.
  • Analytical approaches with strong attention to detail.
  • A delivery focus with persistence to achieve results through completion, taking responsibility for your own actions.
  • Great communication skills and the ability to build strong relationships across all levels.
  • A desire to join a team of like-minded people who strive to support each other, and give back to the community.
  • Ability to use Word and Excel with confidence and to an advanced level.

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

  • Private healthcare
  • Life insurance (four times your annual salary)
  • Dental/optical care
  • Matched pension contributions (5%)
  • Income protection
  • Around the World in 90 days (remote working)
  • £1,000 annual learning bursary
  • 25 days holiday (plus bank holidays)
  • Remote working kit
  • Employee share scheme
  • 25 days holiday (plus bank holidays)
  • Additional 3 days community and charity leave each year
  • Quarterly half days for Wellness leave
  • Flexible bank holidays
  • Gym discount

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.