🚀 Mission: Our mission is to elevate later life and build the later living sector of the future

👫 Team: Product

🏷️ Title: Product Manager

💷 Salary: £45,000 - £55,000

🎁 Benefits: 26 days holiday and a range of other benefits. See here

📈 Equity: We have a generous EMI share scheme that all team members will participate in

💻 Office Policy: Hybrid Remote - 2 core days per week in the office, at Lottie’s London HQ

🌍 Location: London, Old Street

🔢 Interview Process: 3 stages (incl. a task). Talent Screen > Hiring Manager Interview > Assessment > Final interview with our Founders. Target time from screen - 2 weeks

🤩 Candidate Experience: Please note with the volume of applicants there may be a delay in response time. The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible

A quick intro to Lottie

Lottie is a HealthTech start-up, founded by brother duo, Chris and Will Donnelly. Our mission is to elevate later life for everybody and build the later living sector of the future. To date, Lottie has raised over £20m, from leading Venture Capital Funds including Accel, General Catalyst and Kindred, as well as global tech executives including Tom Blomfield (Founder of Monzo Bank) and Dave Wascha (CPTO of Zoopla).

Lottie launched in August 2021 and today offers three core products and services, including:

Lottie’s Marketplace (B2B2C) - A free service that helps families and retirees find the UK’s best care homes and retirement living properties.

Found by Lottie (B2B) - CRM software mapped to the care and retirement living industries unique customer journey.

Seniorcare by Lottie (B2B) - Employee benefits platform, helping corporates deliver outstanding eldercare support to their employees.

Since launching, Lottie has now supported hundreds of thousands of families navigate the stressful later living system, while helping thousands begin their next chapter in later life.

The opportunity

We are looking for a Product Manager to join our growing Product team here at Lottie. This is a vital role in the company, developing new products and features to improve the search process for elderly care - delivering huge benefits to our families, whilst delivering outcomes aligned to our business objectives - you’ll be directly impacting the growth and success of the business.

It’s an exciting and challenging position, that touches almost every team across the business, you’re comfortable touching the worlds of design, user research, customer service, marketing, engineering. The role requires strategic thinking, creativity, an inquisitive mind and a willingness to get your hands dirty. Here at Lottie, you’ll be given autonomy in your work from day one, though with guidance and training.

What you’ll be doing

• Owning and delivering epics (medium-large size features) end to end: This means you’ll be working across the full product lifecycle from ideation, working with our design team, through to building it collaboratively with our developers, testing, facilitating a smooth launch by working closely with all areas of the business, reviewing data and recordings to optimise a feature post-launch.
• Coming up with product ideas - these might be ways to improve our existing products and customer journeys, or coming up with entirely new ones!
• Proactively responding to product bugs / issues, working with developers to identify the problem, agree a solution.
• Querying and analysing data to draw insight, sharing and presenting those insights, identifying action that should be taken to improve and change those stats.
• Conducting user testing and review user engagement using tools like Hotjar to analyse heatmaps and recordings.
• Working most closely with the design and engineering teams, but also with most other teams across the business: such as Marketing, Customer Service, Account Management, Commercial etc.

Why this might be exciting

• We’re solving a really human, tangible problem, that many families face at some point.
• Meritocratic environment, we have a high degree of autonomy in a role that has potential to grow as the company grows.
• We get new products and features launched quickly, we have minimal bureaucracy, and we work in a highly adaptable environment.
• Working very closely with most teams across the business (and CEOs), in a highly collaborative environment.

See what we’ve been working on as a team recently:

• Submit your request for a shortlist of care homes / retirement living properties through chatbot/wizard interface [Here]
• New search page, with filters and a List/Map view [Here]

Who we’re looking for

• Minimum of 2 years experience in product management.
• Curious nature, with a determination of finding ways to deliver improvements.
• Someone who is comfortable operating within a high growth, and at times ambiguous, scale up.
• SQL experience, comfortable running queries and interrogating data, analysing and summarising insights.
• Experience with A/B testing.

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.