🏷️ Title: Commercial Associate

👫 Department: Found, Commercial. Reporting to the Head of Commercial, Found

💰 Salary: £30,000 - £40,000 base + commission + equity

🎁 Benefits & Culture: See here

📈 Equity: A very generous EMI share offering

🌴 Holiday: 26 days + bank holidays

💗 Mission: Elevate later life for everybody and build the care sector of the future

💻 Office Policy: Hybrid with a minimum of 2 core office days per week

🌍 Office Location: London Bridge, London, UK

🔍 The Opportunity:

You’ll be responsible for building a dedicated SMB and independent segment for Found, and we're looking for an entrepreneurial seller who's ready to step into a full-cycle B2B role.

Maybe you've crushed it as an SDR and are ready to close deals. Maybe you've been a top performer in a commission-based environment and want to transition into B2B SaaS. What matters is you're a proven seller who can handle rejection, stay motivated through high-volume activity, and you have the personality and drive to succeed. You'll own this revenue channel from day one.

💻 What does this role involve?

• Own the full 360 sales cycle from prospecting through to close for SMB and independent care providers

• Build and manage your pipeline through outbound prospecting (calls, emails, LinkedIn, events) alongside inbound leads

• Run product demos and discovery calls for operators running 1-20 bed facilities

• Negotiate and close deals with MRR targets and commission based on ARR closed

• Build the outbound engine for this segment - test different approaches and iterate on what works

• Collaborate with Customer Success for smooth handoffs and with Product/Engineering to share market insights

• Cover both home care and care home operators in the SMB/independent space

💪 What problems will you be solving?

• Building a new revenue channel that hasn't had dedicated ownership before

• Generating consistent pipeline through creative outbound while maximising inbound conversion

• Communicating Found's value to smaller operators who may be less tech-savvy and need clear ROI

• Establishing repeatable processes for SMB sales that can scale as the company grows

• Providing product feedback from a segment that has specific needs and challenges

👀 We think you’ll be a great fit if…

• You're an entrepreneurial, high-performing seller with a strong track record in high-volume environments - whether that's SDR/BDR work or another commission-based role

• You've shown fast progression and consistently hit or exceeded targets

• You have exceptional personality - people genuinely warm to you and you're a natural relationship-builder

• You're comfortable with rejection and high-volume outbound activity

• You're autonomous and creative - you figure things out and don't need hand-holding

• You're ready to own this channel for at least 12 months and build something meaningful

Sound like you but not quite 100%? Apply anyway - we're looking for potential and passion, not perfect CV match

💔 This role isn’t for you if…

• You're not passionate about elevating later life for everybody – our mission is at the heart of everything we do.

• You're not comfortable with high-volume outbound prospecting and rejection

• You need highly structured processes and constant guidance

• You're looking for a stepping stone and want to pivot into a different role in six months - we want someone to own this revenue channel!

• You want to focus on enterprise deals right away - this role is specifically SMB/independent.

🔢 Lottie’s Interview Process

1. Screening interview led by Lottie’s Talent Acquisition Lead.

2. First round interview led by one of Lottie’s Commercial Leads.

3. Technical assessment interview with two members of Lottie’s Commercial Team.

4. Final interview with Will Donnelly (Lottie’s Co-Founder & CEO).

🤩 Candidate Experience: All candidates will be informed of their application status.

• Pre-Screen & First Interview: You'll receive an email notification, but no specific feedback will be provided at this stage.

• Hiring Manager Interview: If you are unsuccessful after this interview, you will receive constructive feedback via email.

• Case Study: If you are not successful after the case study, you'll receive constructive feedback via email and be offered a debrief call with our Talent Lead.

• Final Interview: For final-stage candidates who are not offered the role, we will provide your feedback live via a phone call.

🚀 Meet Lottie

Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care - designed to unlock profitability for care providers and to make finding care as easy as booking a holiday on Airbnb.

Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups and Startups 100.

As of today, Lottie offers three core products and services, including:

• Lottie (B2B2C Marketplace) - Free service that helps families find the UK's best care homes and home care services.

• Found by Lottie (B2B Vertical SaaS) - AI-native OS software supporting care providers to best manage their enquiries, occupancy and finances.

• Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees.

🤩 Why Lottie?

• Career Opportunity - A career-defining opportunity to own a revenue channel from day one and build the SMB/Independent segment for Lottie.

• Early Hire Benefits - Be an early hire at one of the UK’s fastest growing startups and benefit from fast career progression, as well as a generous stock options package.

• Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of people's lives. Care is one of the final remaining large consumer industries that is yet to be disrupted and positively revolutionised by technology.

• Investors - Series A backed startup having raised £25m+ from tier 1 venture capital investors including Accel and General Catalyst.

• Global Opportunity & Scalability - Be part of a company that is solving a real tangible problem that every family around the world faces at some point in their life.

• People - Join a kind, talented and mission driven team that loves coming to work every day.

• Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 employee review score on Glassdoor.

• Award Winning - Acclaimed winner of Deloitte Fast 50, LinkedIn’s “Top Startups”, the Startup.co.uk 100 Index and most recently 20th in The Sunday Times 100 Tech 2026.

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. If you require reasonable accommodations during the application or interview process, please let us know at alice.rooke@lottie.org.

Compensation Range: £30K - £40K