What do we do?

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The Role:

As a Client Strategist, you’ll work directly with global clients to solve their most complicated subscription pricing, monetization, and growth challenges. This role will require you to be an expert in building trust and rapport, managing client projects and deliverables, and thinking strategically.

The salary band for this role is $103,000 - $119,000.

What you'll do:

• Complete and deliver strategic recommendations to clients in collaboration with a pricing analyst.

• Provide valuable, implementable results and recommendations using strategic business analysis.

• Manage the full life-cycle and communication for a client relationship, including project timelines and deliverables.

• Build visually appealing, data-driven presentations and deliver to both middle management and C-suite executives.

• Strategically engage with clients to upsell and cross-sell opportunities among our many products and offerings.

• Serve as a product owner to drive improvements and innovations from the front line, including streamlining processes, creating better storytelling, and anything else to improve the Price Intelligently product.

We'd love to hear from you:

• Experienced delivering strategic recommendations to C-suites and senior executives, leveraging data to justify ROI and impact.

• Strong in project management skills, including timeline and communication management, and working autonomously (e.g., with little oversight).

• Comfortable with managing client expectations and deliverables, presenting results and recommendations.

• Experienced at fostering client relationships through strong interpersonal skills and growing renewal revenue from existing accounts.

• Experienced in consulting, external client management, pricing and packaging, SaaS strategy, or similar fields.

• Interested in limited travel for client kick-offs (~5% of time).

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months of paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.