What do we do?

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

The Role:

As an Onboarding Analyst you will report to the Onboarding and Risk Manager and support the execution of Paddle’s Risk Strategy.

This position requires someone who can think outside the box, has a “can do” attitude, has strong onboarding experience in ecommerce, and willingness to learn and adapt in the ever changing world of payments.

Your day-to-day responsibilities will focus on the review of supplier applications and alerts generated by our onboarding solution. You will investigate these through internal solutions as well as open source resources. You may also need to communicate with suppliers/Account Managers in order to obtain the information necessary to address the alerts. You must be comfortable making decisions, sometimes with very limited information. At times you will face challenges to your decisions, so need to be comfortable handling these objections.

Other duties will include answering queries from the Commercial teams, particularly around appetite decisions. You will also have the opportunity to handle escalations from internal teams, part of this process will be to educate and strengthen the skills/knowledge of the Onboarding team.

Outside of your day-to-day responsibilities, you will be expected to help identify areas for improvement around our onboarding process.

This role is based in Toronto, Canada.

What you'll do:

• Review supplier applications/accounts to determine if Paddle can support the business

• Investigate escalations from our internal teams

• Investigate alerts generated from our onboarding solution

• Provide insight to help make improvements in our onboarding process

• Provide expertise to the wider business in Onboarding

• Be confident in making judgement calls (at times based on limited information)

• Communicate in a clear and concise manner

We'd love to hear from you:

• You have 1-3 years Onboarding/Underwriting experience

• You have 1-3 years experience working in Merchant Acquiring, E-Commerce, SaaS or a similar role at a FinTech

• You have a proven ability to learn and adapt to new processes and procedures

• You are comfortable making decisions and supporting your decision

• You put a high value on accuracy and completeness of work

• You have strong data analysis and investigative skills

• You have the ability to communicate clearly, sensitively, and effectively with suppliers

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Paddle for others

Paddle together

Paddle simply

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.